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Delivery Information

If you are located near one of our retail stores in Coventry or Leicester, you can arrange to collect your online order in store, please call our customer service team on 0800 977 4391 to let us know and we will make sure your order is ready for you when you arrive. If you are not local to us or simply don't have time we provide several delivery options for almost all destinations Worldwide, from free to more expensive express delivery options, all of which are tracked and insured.


On product pages we display a countdown timer, the * symbol indicates the advertised delivery date applies to UK orders where Next Day delivery has been selected at checkout.

UNITED KINGDOM - Delivery Options

48 Hour Delivery (Mon-Fri) - Orders over £50.00

2 Working Days*


48 Hour Delivery (Mon-Fri) - Orders under £50.00

2 Working Days*


Royal Mail Special Delivery (Next Working Day)

Next Day (Mon-Fri)**


Saturday Delivery

Next Day (Saturday)**


INTERNATIONAL - Delivery Options

Europe (Royal Mail Tracked & Signed) - Orders over £250.00

2 Working Days*


Europe (Royal Mail Tracked & Signed) - Orders under £250.00

2 Working Days*


Rest of World (Royal Mail Tracked & Signed) - Orders over £250.00

7-10 Working Days*


Rest of World (Royal Mail Tracked & Signed) - Orders under £250.00

7-10 Working Days*


* Indicates number of working days (Monday-Friday excluding Bank Holidays) after the day you place your order, provided it was placed before 3:30pm Monday to Friday. Example: You place an order on Friday at 5:00pm, and select 48 Hour Delivery (Mon-Fri), your order would be dispatched the following Monday for delivery on Wednesday.

** Indicates that your order must be placed no later than 3:30pm Monday to Thursday for next day delivery, or by 3:30pm on Friday for Saturday delivery. Example: If you place an order on Friday before 3:30pm and select Royal Mail Special Delivery (Next Working Day), your order would arrive the following Monday (excluding Bank Holidays).

All orders are dispatched the same working day provided you place your order by 3:30pm Monday to Friday, the item is in stock and we are able to process your payment.

Please make sure someone is available at the delivery address to sign for the package, if know one is in a missed delivery card will be left with instructions on how to schedule another delivery.


Orders being delivered Internationally may be subject to Import Duties once the parcel reaches your country, Francis & Gaye Jewellers are not responsible for any charges incurred and we will not be able to tell you what those charges might be. If you are not sure we recommend you contact your local customs authorities directly, they should be able to tell you if any charges will be applicable and what that amount might be. By placing your order with us you are the importer of record and should make sure that the item you have ordered complies with the laws of your country. Please be aware that your parcel may be inspected by customs once it reaches your country, therefore we cannot guarantee that your parcel will arrive un-tampered with, or signs that it has been opened.