Francis & Gaye Jewellers purchased the British Watch Company website early 2016, after nearly 4 years we have decided to bring our entire online product portfolio under one roof. We have done this to give you a much better customer experience by offering: a far wider choice, faster website for a quick and seamless shopping experience across all devices, more payment options for your convenience and an improved level of customer service.
We hope you like the new home for all the products you loved previously at BWC, if you’re concerned about any existing orders placed on the British Watch Company website, fear not, we are on hand to deal with any queries or refunds & exchanges you may have.
*You will be pleased to know our returns policy is exactly the same as the returns policy we offered on the British Watch Company website. For full details please click here: Returns Policy (Opens in new tab).
Please submit your returns request by filling out our Returns Form. Once we have received your returns request a member of our customer service team will contact you as soon as possible with instructions on how and where to return your unwanted item(s).