Francis & Gaye Jewellers Customer Service Awards

FEEFO Gold Trusted Service Award 2017
FEEFO Gold Trusted Service Award 2018


Francis & Gaye Ltd has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Francis & Gaye Ltd met the criteria of collecting at least 50 reviews between January 1st 2016 and December 31st 2016, and achieved a Feefo service rating of between 4.5 and 5.0.

Darren Hitch, Francis & Gaye Ltd commented: “It’s a fantastic honour to receive this award from Feefo, we’ve been working very hard to ensure our customers receive the best service possible. I would like to take this opportunity to thank all our staff for the dedication they have shown over the past 24 months at our Coventry, Leicester and Loughborough stores as well as our highly valued customers. The customer service reviews we have received through Feefo and social media has helped us greatly to improve the service levels we provide. We’re very much looking forward to another successful year ahead.”

We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.,said Andrew Mabbutt, CEO at Feefo. “We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.” 

Feefo is a ratings and reviews, and customer analytics platform. We collect genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; we believe this is the best way to combat the rising issue of fake reviews.

View all Francis & Gaye Jewellers customer service and product reviews provided by Feefo.