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DELIVERY INFORMATION

If you are located near one of our retail stores in Coventry or Leicester, you can arrange to collect your online order in store, please call our customer service team on 0800 977 4391 to let us know and we will make sure your order is ready for you when you arrive. If you are not local to us or simply don't have time we provide several delivery options for almost all destinations Worldwide, from free to more expensive express delivery options, all of which (excluding 2nd class) are tracked and insured.

 

CHRISTMAS DELIVERIES

If you would like your order to arrive before Christmas we recommend the following order-by dates. Please be aware that we cannot guarantee orders will arrive on time, once your order leaves us it is in the hands of our delivery partners who do in 99% of cases deliver the order on time; so please place your order as soon as possible. We can guarantee your order will be dispatched in time provided it's in stock, passed our fraud checks and is received before 3:00pm on the following pre-Christmas arrival cut off dates.

UNITED KINGDOM

2nd Class Delivery (Mon-Fri) - Orders under £50.00 - Order by 3:00pm on Tuesday the 17th of December
48 Hour Delivery (Mon-Fri) - Order by 3:00pm on Friday the 20th of December
Royal Mail Special Delivery (Next Day Mon-Fri) - Order by 3:00pm on Monday the 23rd of December
Saturday Delivery - Order by 3:00pm on Friday the 20th of December

INTERNATIONAL

Europe (DHL Express 48-72 Hour) - Order by 3:00pm on Thursday the 19th of December
Rest of World (DHL Express 48-72 Hour) - Order by 3:00pm on Thursday the 19th of December

 

DELIVERY COUNTDOWN TIMER

On product pages we display a countdown timer, the * symbol indicates the advertised delivery date applies to UK orders where Next Day delivery has been selected at checkout.

 

DELIVERY OPTIONS

UK - Royal Mail Tracked 48 Hour (Mon-Fri) - Orders over £75.00

2 Working Days

FREE

UK - Royal Mail Tracked 48 Hour (Mon-Fri) - Orders under £75.00

2 Working Days

£3.50

UK - Royal Mail Special Delivery (Next Day Mon-Fri)

Next Day (Mon-Fri)

£6.95

UK - Royal Mail Special Delivery (Saturday)

Next Day (Saturday)

£15.00

Europe - DHL Express 48-72 Hour

2-3 Working Days

£20.00

Rest of World - DHL Express 48-72 Hour

2-3 Working Days

£25.00

 

Order by 3:30pm for same day dispatch (Mon-Fri) - We try to ensure all orders received by 3:30pm Monday to Friday are dispatched the very same day, provided there are no problems processing the order or accepting your payment. However during busy periods like Christmas, we recommend you place your order as early as possible, as there can be small delays when we receive high order volumes.

All orders over £75.00 must be signed for - Someone will need to be at home to sign for the parcel when it arrives.

Missed Deliveries - If no one is at home to sign for the parcel a missed delivery card should have been put through your letterbox with instructions on how to have the parcel re-delivered on a day that you are available. Please read the card carefully as most companies will return any undeliverable parcels back to the sender (in this case us) after 7 days.

If your parcel is sent back to us as undelivered we will ask you to pay for the delivery of the second delivery attempt before we send your parcel back out to you.

Lost or damaged - All though very rare this can happen from time to time, if your order has not arrived within the time specified on this page, or your item/s have arrived damaged please contact our customer service team as soon as possible.

 

DELIVERY DESTINATIONS

We delivery all across the UK, Europe and most countries Internationally. For the most up to date list please select your country during checkout, if your country is not available, we regretfully won't be able to accept your order at this time.

International Orders - To help us get your order out on time please select Paypal using a verified account or Amazon checkout when placing your order.

Import Duties - Your order may be subject to import duties and taxes which are applied when the delivery reaches your destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

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