DELIVERY INFORMATION

If you are located near one of our retail stores in Coventry or Leicester, you can arrange to collect your online order in store, please call our customer service team on 0800 977 4391 to let us know and we will make sure your order is ready for you when you arrive. If you are not local to us or simply don't have time we provide several delivery options for almost all destinations Worldwide, from free to more expensive express delivery options, all of which are tracked and insured.

DELIVERY COUNTDOWN TIMER

On product pages we display a countdown timer, the * symbol indicates the advertised delivery date applies to UK orders where Next Day delivery has been selected at checkout.

UNITED KINGDOM - Delivery Options

48 Hour Delivery (Mon-Fri) - Orders over £50.00

2 Working Days*

Free

48 Hour Delivery (Mon-Fri) - Orders under £50.00

2 Working Days*

£3.50

Royal Mail Special Delivery (Next Working Day)

Next Day (Mon-Fri)**

£6.95

Saturday Delivery

Next Day (Saturday)**

£15.00

INTERNATIONAL - Delivery Options

Europe (Royal Mail Tracked & Signed) - Orders over £250.00

3-5 Working Days*

Free

Europe (Royal Mail Tracked & Signed) - Orders under £250.00

3-5 Working Days*

£14.95

Rest of World (Royal Mail Tracked & Signed) - Orders over £250.00

7-10 Working Days*

Free

Rest of World (Royal Mail Tracked & Signed) - Orders under £250.00

7-10 Working Days*

£20.00

* Indicates number of working days (Monday-Friday excluding Bank Holidays) after the day you place your order, provided it was placed before 3:30pm Monday to Friday. Example: You place an order on Friday at 5:00pm, and select 48 Hour Delivery (Mon-Fri), your order would be dispatched the following Monday for delivery on Wednesday.

** Indicates that your order must be placed no later than 3:30pm Monday to Thursday for next day delivery, or by 3:30pm on Friday for Saturday delivery. Example: If you place an order on Friday before 3:30pm and select Royal Mail Special Delivery (Next Working Day), your order would arrive the following Monday (excluding Bank Holidays).

All orders are dispatched from our UK stores the same working day if you place your order by 3:30pm Monday to Friday, provided your item is in stock and we don't encounter any issues processing your payment. Please make sure someone is available at the delivery address to sign for the parcel, if know one is in you should receive a missed delivery card which will give you the option to have it re-delivered. If no instruction is given to Royal Mail to have the parcel re-delivered and the parcel has not been picked up within 7 days, Royal Mail will send the parcel back to Francis & Gaye Jewellers. If your parcel is sent back, we will inform you and give you the option to have the parcel sent back to you which will incur a delivery charge, or offer you a full refund.

We do our upmost to make sure your order reaches you in pristine condition by double checking your order before sending it to you, this includes checking your item(s) matches your order, checking for visible signs of damage as well as making sure the movement (if purchasing a watch) is in good working order as it should be. Inevitably from time to time the wrong item might be sent to you (human error) or arrive damaged whilst in the care of our delivery partners. Please be assured we make every effort possible to limit these issues and apologise in advance should you experience any issues of this nature. If you do receive the wrong item or your item arrives damaged please call 0800 977 4391 (+44 800 977 9341 International) and ask for Lee, or e-mail sales@francisandgaye.co.uk within 10 days of receiving your item.

When choosing to place your order on the Francis & Gaye website you have 30 days from the date of purchase (14 Days for V12 Finance customers) in which to send us back your parcel should you not be entirely satisfied, please read our Returns & Exchanges page for full details.

IMPORT DUTIES

Orders being delivered Internationally may be subject to Import Duties once the parcel reaches your country, Francis & Gaye Jewellers are not responsible for any charges incurred and we will not be able to tell you what those charges might be. If you are not sure we recommend you contact your local customs authorities directly, they should be able to tell you if any charges will be applicable and what that amount might be. By placing your order with us you are the importer of record and should make sure that the item you have ordered complies with the laws of your country. Please be aware that your parcel may be inspected by customs once it reaches your country, therefore we cannot guarantee that your parcel will arrive un-tampered with, or signs that it has been opened.

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