This agreement applies as between you, the User of this Website and Francis & Gaye Ltd, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch e-mail to you indicating that your order has been fulfilled and is on its way to you.
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
means any third party responsible for transporting purchased Goods from our Premises to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
means any products that Francis & Gaye Ltd advertises and / or makes available for sale through this Web Site;
“Francis & Gaye Ltd”
means Francis & Gaye Ltd trading as www.francisandgaye.co.uk, Francis & Gaye Jewellers, Unit 18, West Orchards Shopping Centre, Coventry, CV1 1QX, United Kingdom;
means collectively any online facilities, tools, services or information that Francis & Gaye Ltd makes available through the Web Site either now or in the future;
means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Means our place(s) of business located at Francis & Gaye, Unit 18, West Orchards Shopping Centre, Coventry, CV1 1QX, United Kingdom;
means any online communications infrastructure that Francis & Gaye makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based e-mail, message boards, live chat facilities and e-mail links;
“User” / “Users”
means any third party that accesses the Web Site and is not employed by Francis & Gaye Ltd and acting in the course of their employment; and
means the website that you are currently using (www.francisandgaye.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. AGE RESTRICTIONS
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. INTERNATIONAL CUSTOMERS
If Goods are being ordered from outside Francis & Gaye Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Francis & Gaye Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Francis & Gaye Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.
4. INTELLECTUAL PROPERTY
4.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Francis & Gaye Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Francis & Gaye Ltd.
5. THIRD PARTY INTELLECTUAL PROPERTY
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. FAIR USE OF INTELLECTUAL PROPERTY
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. LINKS TO OTHER WEBSITES
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Francis & Gaye Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. LINKS TO THIS WEBSITE
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.francisandgaye.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Francis & Gaye Ltd. To find out more please contact us by e-mail at email@example.com or via our Contact Us page.
9. USE OF COMMUNICATIONS FACILITIES
9.1 When using the inquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of Francis & Gaye Ltd or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that Francis & Gaye Ltd reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that Francis & Gaye Ltd may retain copies of any and all communications made to us or using our System.
9.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
10.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
10.1.1 all information you submit is accurate and truthful
10.1.2 you have permission to submit Payment Information where permission may be required; and
10.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your user name and password. Francis & Gaye Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Francis & Gaye Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Francis & Gaye Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
10.4 When choosing your user name you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
11. TERMINATION AND CANCELLATION
11.1 Either Francis & Gaye Ltd or you may terminate your Account. If Francis & Gaye Ltd terminates your Account, you will be notified by e-mail and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If Francis & Gaye Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
11.3 Francis & Gaye Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
11.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
11.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
12. GOODS, PRICING AND AVAILABILITY
12.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Francis & Gaye Ltd correspond to the actual Goods, Francis & Gaye Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 14.1 for incorrect Goods.
12.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
12.3 Francis & Gaye Ltd does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the web site.
12.4 All pricing information on the Website is correct at the time of going online. Francis & Gaye Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every on a daily basis.
12.5 In the event that prices are changed during the period between an order being placed for Goods and Francis & Gaye Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
12.6 All prices on the Website do include VAT. Francis & Gaye Ltd’s VAT number is GB545134067.
13.1 Francis & Gaye Ltd will notify you by way of e-mail when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
13.2 If Francis & Gaye Ltd receives no communication from you, within 10 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
14. RETURNS POLICY
Francis & Gaye Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
14.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us and send back the Goods within our 30 day returns period. Francis & Gaye Ltd is responsible for paying reasonable shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
14.2 If any Goods you have purchased have faults when they are delivered to you, you should return the item(s) within 10 days of receipt of your order. Francis & Gaye Ltd is responsible for paying reasonable shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, you will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.
14.3 If any Goods develop faults as a result of manufacturing defects within their warranty period, you are entitled to a repair or replacement under the terms of that warranty; its your responsibility to read the warranty booklet supplied by the applicable manufacturer fully.
14.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Francis & Gaye Ltd as soon as possible and return the item(s) within 10 days. Francis & Gaye Ltd is responsible for paying shipment costs, you will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.
14.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 30 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Francis & Gaye Ltd within 30 days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.
14.6 If you wish to return Goods to Francis & Gaye Ltd for any of the above reasons, please contact us using the details on our Returns Page to make the appropriate arrangements.
14.7 If you placed an order using our finance facilities (V12) and or selected an optional insurance policy (March Guard) and wish to send back your goods for any reasons, you must let us know and send back the goods within 14 days from the date you placed your order otherwise Francis & Gaye will be unable to cancel your V12 purchase contract or Insurance Policy
14.8 Francis & Gaye Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
14.8.1 Any use or enjoyment that you may have already had out of the Goods;
14.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
14.8.3 The fact that the Goods consist of earrings and that the packaging has been opened;
14.8.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law. Always refer to our Returns Policy for full returns details.
16.1 Francis & Gaye Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
16.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
16.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
16.4 Whilst Francis & Gaye Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
17. CHANGES TO THE SERVICE AND THESE TERMS & CONDITIONS
Francis & Gaye reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Francis & Gaye Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
18. AVAILABILITY OF THE WEBSITE
18.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
18.2 Francis & Gaye Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
19. LIMITATION OF LIABILITY
19.1 To the maximum extent permitted by law, Francis & Gaye Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
19.2 Nothing in these Terms and Conditions excludes or restricts Francis & Gaye Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Francis & Gaye Ltd.
19.3 Nothing in these Terms and Conditions excludes or restricts Francis & Gaye Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
19.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
20. NO WAIVER
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
21. PREVIOUS TERMS AND CONDITIONS
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
22. THIRD PARTY RIGHTS
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Francis & Gaye Ltd.
23.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by e-mail to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the e-mail is received in full on a business day and on the next business day if the e-mail is sent on a weekend or public holiday.
23.2 Francis & Gaye Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please opt out of our mailing list when checking out your order or entering the Francis & Gaye Ltd online competition; you can also click on the unsubscribe link at the bottom of our newsletters.
24. WEEE REGULATIONS
As a responsible retailer Francis & Gaye Ltd abides by the WEEE Regulations as set out by the EU.
Below we have broken down this policy in to clearer terms:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical goods like battery powered watches to landfill.
Francis & Gaye Ltd trading as Francis & Gaye Jewellers is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 30 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol which indicates the item was produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
25. LAW AND JURISDICTION
These Terms and Conditions and the relationship between you and Francis & Gaye Ltd shall be governed by and construed in accordance with the Law of England and Wales and Francis & Gaye Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.