You can contact us via any of the methods listed below. If you choose to email us directly or message us using the form below, please allow a 2 hour response time during working hours; thank you. If you have visited one of our stores and would like to contact that store directly, please use the applicable contact details on our Store Locator page.
FRANCIS & GAYE STORES
We have taken the decision to temporarily close our Flagship Coventry Store and Loughborough stores, however we are still operating online. For the latest information on online returns and deliveries please read our COVID-19 update page, thank you.
Online Customer Service Team Hours - We are still available to deal with any quieries or questions you may have by phone or email between 10am and 4:30pm Monday to Saturday. However we are only allowing two staff members to be on shift at anyone time, with other members of the team working remotely. Please leave a message if we are unable to answer the phone, a memeber of the team will call you back as soon as possible.