V12 Finance Information

We have partnered with V12 Retail Finance Limited (V12), so we can offer you a more flexible and affordable way to pay for your order using finance, subject to age, status and affordability. V12 is a leading UK specialist provider of Retail Point of Sale Credit, they have been offering finance options for more than 20 years through there paperless processing system for online retailers. If your application is successful, you are instantly entered into a Credit Agreement with V12's parent company (Secure Trust Bank Plc) which will be administered by V12.

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance Limited act as a credit broker and introduces to one or more lenders, for which they will receive a commission.

Secure Trust Bank PLC Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH.

Francis & Gaye Ltd is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 697802. Francis & Gaye Ltd offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

If you would you like to spread the cost of your purchase, you can apply for a V12 finance plan on selected items over £275.00 if are over 18 years old, in permanent paid employment, self-employed, homemaker retired and receiving a pension, working student in part-time work or in receipt of a disability benefit. You must also have been resident in the UK for at least 3 years and have a debit or credit card in your name, which is registered to your address, to pay the deposit where applicable. The entire process is paperless and a decision is usually made within minutes of you placing your order. Applicable items have a 'Finance available from' text sentence under the 'ADD TO BAG' button on product pages, most items / orders over £275.00 in value (not including delivery charges) are eligible for 0% APR or classic APR finance plans; a minimum 10% deposit will be required.

Example 1: 0% APR Interest over 12 months	Example 2: Classic Credit over 24 months
Order Total: £500.00 Duration of Agreement: 1 Year Customer Deposit: £50.00 (10%) Amount of Credit: £450.00 Annual Rate of Interest (Fixed): 0% Representative APR: 0% Total Interest Charges: £0.00 12 Monthly Payments of: £37.50 Total Amount Payable including Deposit: £500.00	Product Listed Price: £10,250.00 Duration of Agreement: 24 Months Customer Deposit: £1,025.00 (10%) Amount of Credit: £9,225.00 Annual Rate of Interest (Fixed): 8.09% Representative APR: 15.9% Total Interest Charges: £1,492.92 24 Monthly Payments of: £446.58 Total Amount Payable including Deposit: £10,717.92

Available Finance plans will vary for each product depending on the products value and how much discount we are offering on it, please see the product your interested in for available finance options.
Am I Eligible For Finance?

To apply for finance you must be:

18 or older
In permanent paid employment, self-employed, homemaker, retired and receiving a pension, working student in part-time work or in receipt of a disability benefit
Have been a resident in the UK for at least 3 years
Have a debit or credit card in your name, which is registered to your address, to pay the deposit where applicable

Please note: We can only deliver your order to the address used on your Finance Agreement, this address must be the address you live at and you're Bank is registered to.

How Do I Apply For Finance?

1: Click the Finance available from text under the 'ADD TO BAG' button on the product detail page on a product page (only visible on products over £275.00 Incl. VAT)
2: On the popup screen that appears select your preferred deposit amount by using the slider tool (minimum 10%)
3: Next select the loan length from the dropdown menu underneath
4: If you're happy with your selection simply click the 'Add to Bag' button then choose to continue shopping or checkout your order
5: Now click the 'Apply for Finance' button bottom right hand side of the basket page which will already display the type of finance you are applying for underneath
7: Now follow the on screen instructions

FAQ's

1: How fast will my application be processed?

Most applications will be processed within seconds of you submitting your application online via our basket area between the hours of 9am and 11pm. It is possible that your application may be referred for further scrutiny by a V12 Finance representative, in this instance you will receive an e-mail once a decision has been made on your application.

2: What do I need to do if my application Is accepted?

V12 Finance will ask you to digitally sign (online) your credit agreement with them, once this has been done we will dispatch your order as soon as possible. If we receive confirmation from V12 that your application was successful and the agreement has been digitally signed before 3:30pm Monday to Friday we will dispatch your order the same working day, if we get confirmation after 3:30pm Monday to Friday your order will be dispatched the next working day (Mon-Fri).

3: My application was declined, why?

Unfortunately V12 or Francis & Gaye Jewellers will not be able to tell you why your application was declined, many factors can determine if an application is successful or not. Some factors that could determine if you are successful or not, include;

Your credit score
Any adverse credit history
If you are considered to be over committed with your existing loans and agreements
Poor history with other lenders

All finance companies will contact one of three credit reference agencies including: Experian, Call Credit and Equifax to determine if you are eligible for finance. You can visit these companies to find out what your credit score is, scores can be different for each Credit Reference Agency. You can also find helpful advise on how Finance companies decide if an application is successful or not, how to keep a good credit score rating and many other helpful tips.

You can also contact the above Credit Reference Agencies to request to see all the information they hold about you, a small fee will be charged and will be different depending on which Credit Reference Agency you contact.

4: Will my item be reserved until my finance application has been processed?

Yes, your item will be reserved for you until a decision has been made by V12 finance on your application.
Making A Complaint

Please email sales@francisandgaye.co.uk if you wish to raise a complaint about your recent experience. We will do our upmost to resolve your complaint as quickly as we can within 8 weeks, at which point we will contact you with our final response detailing our resolution. If we are not able to provide you with a final response within 8 weeks, we will send you a letter explaining the reason for the delay and a date we expect to send you a final response.

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.