We’re here to support you if something goes wrong with your purchase. Please read the guidance below to understand whether your issue is covered under the manufacturer's warranty and the options available to you.

Your item may be covered under warranty if it develops a manufacturing fault within the applicable warranty period.

Warranty periods vary depending on the manufacturer and product line. Please refer to your product manual / digital manual information, or contact us.

1. Contact our customer service team with:

Your order number
A description of the issue
Clear photos or videos showing the fault

2. We will assess your claim and advise on the next steps
3. If approved, we will arrange a repair, replacement, or refund where applicable

If your item is not covered under warranty, we may still be able to assist.

Examples of non-warranty cases

Accidental damage
Wear and tear over time
Issues arising outside the warranty period
Cosmetic damage such as scratches or dents

What we can offer

Chargeable repairs
Replacement parts (where available)
Professional advice on the best course of action

How to request a repair

1: Contact us with:

Your order number (if available)
A description of the issue
Photos of the item

2. We will provide:

A repair assessment
Estimated cost and timeframe

3. Repairs will only proceed once you approve the quotation

For items requiring repair or inspection, you have two options:

Option 1: Use us as your agent

We can manage the process on your behalf for a small fee.

Service fee: £16
We liaise directly with the manufacturer
We handle communication and updates for you
We help ensure the process runs smoothly

This is the simplest option if you would prefer us to take care of everything.

Option 2: Contact the manufacturer directly

To reduce lead times and potential costs, you may choose to contact the manufacturer yourself.

Direct communication can sometimes speed up the process
You may avoid additional handling fees
Suitable if you are comfortable managing the repair or claim independently

Sending Your Item

Items must be securely packaged
Include your order details and contact information
We recommend using a tracked and insured delivery service
We cannot accept responsibility for items lost or damaged in transit

Need Help?

If you are unsure whether your issue is covered under warranty or which option to choose, our team is happy to help.

Please contact us and we will guide you through the process.