Returns & Exchanges

We want you to be 100% satisfied with your order and as such offer the following returns periods; Terms & Conditions of Supply apply, please also read the Exclusions section below.


90 DAYS*


14 DAYS**

* Indicates you have ninety (90) days in which to return your item(s) from the date you received your order
** Indicates you have fourteen (14) days in which to return your item(s) from the date you recieved your order if you paid using the optional v12 finance facility and/or selected an optional insurance policy


  • Items must be sent back to us in the condition they were sent in: unworn, as new with all applicable paperwork, any included accessories, brand gift box and any free gifts as part of the original order if applicable.
  • Please don't have links removed on watches with metal bracelets unless you're 100% happy with the watch.
  • We are unable to offer refunds or exchanges on Earrings if they have been worn for hygiene reasons.


When sending back your order please make sure its sufficiently wrapped and secure, we also recommend sending it back using a tracked and insured service (Royal Mail Special Dlivery for example) as Francis & Gaye Jewellers can't be held responsible if the item(s) is/are lost or damaged during transit. Please include a note inside your parcel with the Order number, reason for return and if you would like an exchange or full refund; thank you.

Francis & Gaye Jewellers, 18, 1st Floor, West Orchards Shopping Centre, Coventry, CV1 1QX.


Item not wanted- Refunds are usually issued within 48 hours after we have received your item back and checked everything is in order, however please allow up to 7 days during busy periods like Christmas. We will refund your order minus any delivery charges.

Damaged/faulty items - If the wrong item was sent, or it arrived damaged we will offer a full refund, or if you prefer, a replacement item. Free returns labels are only provided if this occurs within the 30 day returns period. Any returns after this must be sent via a tracked service and is at your own expense.

Exchanges - If you would like to exchange your item for something else, please let us know which item you would like using the additional comments box on our returns form. In the event the item is cheaper than the item you original ordered we will refund you the difference. If the item you would like is more than the item you originally ordered, you will be required to pay the difference before we can send out your replacement.

How will you refund me? - All refunds are issued using the same payment method you used to place your order.


If after 6 months from purchase you require your item sending back to the manufacturer under warranty, but choose to send it back to us (Francis & Gaye Jewellers) to deal with it on your behalf, we will charge a nominal fee of £16.00 which will cover the postage from ourselves to the manufacturer and the return of your item from the manufacturer back to yourself.