We want you to be 100% satisfied with your order and as such offer the following returns periods; Terms & Conditions of Supply apply, please also read the Exclusions section below.
* Indicates extended Christmas returns period, simply return your unwanted item(s) before January the 24th 2019
** Indicates you have fourteen (14) days in which to return your item(s) from the date you PLACED your order if you paid using the v12 finance facility and/or selected an optional insurance policy.
When sending back your order please make sure its sufficiently wrapped and secure, we also recommend sending it back using a tracked and insured service as Francis & Gaye Jewellers can't be held responsible if the item is lost, or damaged during transit. Please include a note inside your parcel with the Order number, reason for return and whether you would like an exchange or full refund.
Francis & Gaye Jewellers, unit 18, 1st Floor, West Orchards Shopping Centre, Coventry, CV1 1QX.
Item not wanted- Refunds are usually issued within 48 hours after we have received your item back and checked everything is in order, however please allow up to 7 days during busy periods like Christmas. We will refund your order minus any delivery charges.
Damaged/faulty items - If the wrong item was sent, or it arrived damaged we will offer a full refund, or if you prefer, a replacement item. Contact us for a free returns postage label, either by phone on 0800 977 4391 or write to us at firstname.lastname@example.org. Free returns labels are only provided if this occurs within the 30 day returns period. Any returns after this must be sent via a tracked service and is at your cost.
Exchanges - If you would like to exchange your item for something else, please let us know which item you would like, in the event the item is cheaper than the item you original ordered we will refund you the difference. If the item you would like is more than the item you originally ordered, you will be required to pay the difference before we can send out your replacement.
How will you refund me? - All refunds are issued using the same payment method you used to place your order.